How can we help?

Getting help with ByteShip is easy.

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Frequently asked questions

Here’s some of our most commonly heard questions about ByteShip:

Why is ByteShip special?

We pride ourselves on being experts in what we do and having fun while doing it. We also keep close tabs on our clients and their businesses – your success is our success. Oh, and we are based in Holly Springs, North Carolina, a growing town outside of Raleigh – which makes us extra cool.

How does ByteShip differ from other WordPress Support companies?

Plain and simple. We give you way more bang for your buck. We’ve seen what the other guys offer and their plans just can’t match up. We’re exited to be able to offer that to our customers.

Am I locked into a contract when I signup?

Our support plans and add-ons are month-to-month, so you have the option to cancel at any time. If we do a free migration of your site to our host we do require a minimum of a 6 month commitment. You are also free to continue using our hosting services without our support plan.

I already have my host, do I need to move to yours?

Not at all! We just need access to your WordPress site so we can perform our services. We of course think our hosting provider is the best so why not make the leap?

My site is down now, what should I do?

If you are a current customer (we already know you are down!), but you can contact us via the email, chat or phone number provided to you when we enabled your service. If you can’t find that shoot us an email at hello@byteship.com. If you are not a customer, you can sign up for a support plan so we can take care of you today, OR sign up for our free plan and we’ll take care of your site within our pay-as-you-go service.

I need more than 1 hour per month for site maintenance, can you do that?

Yes! We have clients that range from 1 hour per month up to 40 hours per week. We can build out a plan just for you. Contact us today and we’ll get back to you within a few hours.

Do I need to know anything about WordPress?

Not at all! That is what we are here for. If you have a WordPress site and not sure what to do with it, we’ll gladly help! From time-to-time we offer online classes to teach you the basics of how to use WordPress.

My site isn’t on WordPress can I use your services?

There are really two answers to the question. The first – we can move your existing site over to WordPress. This will require a custom quote, which we can do within 24 hours, once you contact us. Second, we actually can perform many of the same ongoing maintenance tasks that would on a WordPress site, but without the plugin and software updates.

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